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I’ve lost my keys – what should I do?

You can order a replacement key from one of our approved BMW Centres. Most of our Centres will be happy to take an order over the phone (it’s likely that payment will be required at this stage), but you’ll need to collect your new key in person and provide the following documents:

  • The original V5C
  • Driving licence or passport
  • Proof of home address such as a utility bill

These are security measures that our Centres must follow to protect you. You’ll also need to sign for your new key when collecting.

You can find your local BMW Centre here

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