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I’ve lost my keys – what should I do?

You can order a replacement key from one of our approved BMW Centres.

If you still have one remaining key, you will need to take your car and 1 form of personal ID and 1 form of Address ID along with your vehicle’s V5C logbook to your preferred BMW Centre*. If you have lost both keys and cannot access the vehicle, you will need to arrange for your car to be transported to your preferred Centre along with the required documents.

* A photocard Driving Licence cannot be used for both the personal ID and Address ID purposes.

These are security measures that our Centres must follow to protect you. You’ll also need to sign for your new key when collecting.

You can find your local BMW Centre here.

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