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How can I contact BMW Financial Services?

If you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.

For matters that can’t be answered via the Online Genius or MyBMW Finance, our Customer Support teams are working from home and are available to provide the support and service customers expect on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).

Calls are charged at the local rate, plus your phone company’s access charge.

Please be aware that we are still experiencing high volumes of enquiries as a result of the ongoing impacts from COVID-19, so telephone waiting and email response times may be longer than usual.


You can also write to us at:

BMW Financial Services
Phoenix One
59 - 63 Farnham Road
Slough
Berkshire
SL1 3TN


Email us at:

customer.services@bmwfs.co.uk

We aim to respond within 48 hours

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