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Can I take a payment holiday?

If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please be assured that BMW Financial Services will support our customers with a range of alternative options based on their individual circumstances - which could include significantly reduced payments for a number of months.

We believe that treating each customer as an individual, based on an understanding of their personal requirements and circumstances, is the best way for us to provide support during times of difficulty and especially so during the unprecedented COVID-19 emergency. Please be aware that our teams who provide this one-to-one support are currently experiencing unprecedented levels of demand. Our teams are working hard to support those customers who are most in need right now, which means our telephone waiting and email response times are significantly longer than usual.

Our team of experienced advisors review each individual’s situation and work with them to provide suitable support. Due to the nature of our finance agreements deferring your payment completely is not possible, although we may be able to significantly reduce your payments for a number of months.

We would kindly ask that unless you have an immediate financial need, please contact us via the online payment form below so that we can prioritise our telephone lines for those individuals who most require our help right now. If you are in need of immediate financial assistance and support, please contact our team of experienced advisors on 0370 5050 150 who are available 8:30am-6.00pm Monday to Friday and 9.00am-12:30pm on Saturday.

If you are concerned about your ability to pay your finance agreement in future as a result of COVID-19, we would like to understand more about your current situation in order to be able to know how we can assist. Please complete our online payment query support form.

This information will allow us to assess each customer’s needs on a case-by-case basis. Our teams will endeavour to respond to your email as soon as possible, but please be aware that in the present circumstances it may take around one week for us to get back to you with a response. Many thanks for your patience at this extraordinary time.

If you are experiencing financial difficulties or are concerned about the financial impacts of COVID-19, the following not-for-profit organisations also provide free, confidential and impartial debt advice and support:

Citizens Advice – www.adviceguide.org.uk

National Debtline – www.nationaldebtline.co.uk

Money Advice Service – www.moneyadviceservice.org.uk

 

See more information on Covid-19 and your finance agreement.

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