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Can I take a payment holiday?


If you are in financial difficulties and do not currently have an active Payment Deferral in place which can be extended, please contact us on 0370 5050 150 to discuss your circumstances and how we may be able to support you.


Free and impartial debt advice and money guidance is available at not-for-profit debt advice bodies. Please see:


If you are experiencing payment difficulties we strongly recommend that you access the help that you feel best suits your circumstances.


You can get guidance or not-for-profit debt advice through both digital and telephone services and, subject to local and national pandemic restrictions, face to face. See for details.

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