IMPORTANT NOTE: This video was recorded when the closure date for payment deferrals applications was 31 October 2020. This closure date was extended to 31 March 2021 and therefore the deadline for new payment deferral applications (in accordance with FCA guidance) has now passed. Only extensions to current payment deferrals are now permitted. The maximum payment deferral period remains at six months, except that all deferrals must end by 31 July 2021. All other information in the video remains applicable.

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