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To ask your question, simply type a word or phrase in the box and let our Genius help you with the answer.
To ask your question, simply type a word or phrase in the box and let our Genius help you with the answer.
A recall is an action designed to address potential defects in products. A BMW recall can cover vehicles or components, accessories and parts. A recall is targeted at specific production range that has been identified as requiring review. We will always endeavour to explain why we are recalling a car when we contact owners. BMW operates all recalls in the UK in accordance with the DVSA codes of practice.
Owners of a car subject to a recall have a duty to ensure that it is completed at the earliest convenience.
For more information on the highway code and road safety, please refer to the UK Government website: https://www.gov.uk/browse/driving/highway-code-road-safety
What is a Technical / Service Action?
Service actions occur when a manufacturer has designed a component that enhances the overall quality of a vehicle.
My car has a recall. What should I do?
Our recall communication always includes a recommended next step. In most instances that will be for affected owners to contact a BMW Approved Retailer at the earliest opportunity to have the recall work scheduled.
The UK government provides guidance for drivers and owners here: https://www.gov.uk/vehicle-recalls-and-faults/recalled-vehicles-parts-accessories
What does it cost to have recall work completed?
There is no charge for rectification of work directly associated to a recall. In addition to any recall work your BMW Centre is compelled to complete a free 15 minutes vehicle health check on every vehicle.
What if my car is imported and was not first-registered in the UK?
If your vehicle has been imported, please contact BMW Customer Information Services (0800 777 114) with details of your full vehicle chassis number