Most Popular Questions - Ownership.
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Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
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I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres.
If you still have one remaining key, you will need to take your car and 1 form of…
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How do I find my VIN?
Your Vehicle Identification Number (VIN). It is 17 digits long and can be found on your vehicle registration certificate (V5C).
The VIN number on…
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What is a Recall?
A recall is an action designed to address potential defects in products. A BMW recall can cover vehicles or components, accessories and parts. …
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Can I fill my BMW with E10 petrol?
Every petrol engine BMW can use E10 fuel without ill effects but owners of some BMW cars that pre-date 1994 manufacture should closely follow the owner's…
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Do I get a loan car when my car needs recall work?
If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here.
Some recall work…
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How do I know what service my BMW needs?
Please go to our online Servicing page, select a Retailer and enter your Registration. You can find out everything you need to know about servicing available…
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What does my anti-corrosion warranty cover?
All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion Warranty against perforation by rust.
The Warranty does not cover…
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What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
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How do I get a Certificate of Conformity?
A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at eccoc@bmw.co.uk.
Please beware…
