Most Popular Questions - Ownership.
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I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres. Most of our Centres will be happy to take an order over the phone (it’s likely…
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Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
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How do I find my vehicle chassis number?
The chassis number on a UK (right-hand drive) car is located at the base of the windscreen on the passenger side of the vehicle.
The last 17 digits of…
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What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
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What is a Recall?
A recall is a safety critical action implemented by the manufacturer due to design or construction tolerance which may affect the safe operation of the…
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How do I know what service my BMW needs?
Please go to our online servicing page, select a Retailer and enter your Registration. There is also a helpful video explaining our Condition Based Servicing…
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How do I obtain a Certificate of Conformity?
A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at eccoc@bmw.co.uk.
Please beware…
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How do I find more information about my BMW?
To get the most from your BMW, we’ve put together a collection of videos that provide useful tips and instructions for key features, tailored to the…
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Do I get a loan car when my car needs recall work?
If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here.
Some recall work…
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What is BMW doing about servicing, repairs, warranty and service packs impacted by Coronavirus?
As a responsible company, the health and safety of our customers, partners and staff is of paramount importance to us. Due to local Government guidance,…
