Most Popular Questions - Ownership.
I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres. Most of our Centres will be happy to take an order over the phone (it’s likely…
Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
How do I find my vehicle chassis number?
The chassis number on a UK (right-hand drive) car is located at the base of the windscreen on the passenger side of the vehicle.
The last 17 digits of…
What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
What is a Recall?
A recall is a safety critical action implemented by the manufacturer due to design or construction tolerance which may affect the safe operation of the…
How do I know what service my BMW needs?
Please go to our online servicing page, select a Retailer and enter your Registration. There is also a helpful video explaining our Condition Based Servicing…
How do I obtain a Certificate of Conformity?
A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at firstname.lastname@example.org.
How do I find more information about my BMW?
To get the most from your BMW, we’ve put together a collection of videos that provide useful tips and instructions for key features, tailored to the…
Do I get a loan car when my car needs recall work?
If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here.
Some recall work…
What is BMW doing about servicing, repairs, warranty and service packs impacted by Coronavirus?
As a responsible company, the health and safety of our customers, partners and staff is of paramount importance to us. Due to local Government guidance,…