Most Popular Questions - Ownership.
Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres.
If you still have one remaining key, you will need to take your car and 1 form of…
How do I find my VIN?
Your Vehicle Identification Number (VIN). It is 17 digits long and can be found on your vehicle registration certificate (V5C).
The VIN number on…
What is a Recall?
A recall is an action designed to address potential defects in products. A BMW recall can cover vehicles or components, accessories and parts. …
Can I fill my BMW with E10 petrol?
Every petrol engine BMW can use E10 fuel without ill effects but owners of some BMW cars that pre-date 1994 manufacture should closely follow the owner's…
Do I get a loan car when my car needs recall work?
If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here.
Some recall work…
How do I know what service my BMW needs?
Please go to our online Servicing page, select a Retailer and enter your Registration. You can find out everything you need to know about servicing available…
What does my anti-corrosion warranty cover?
All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion Warranty against perforation by rust.
The Warranty does not cover…
What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
How do I get a Certificate of Conformity?
A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at email@example.com.