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Most Popular Questions - Ownership.

  • Is there a recall for EGR (Exhaust Gas Recirculation)? BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
  • I’ve lost my keys – what should I do? You can order a replacement key from one of our approved BMW Centres. If you still have one remaining key, you will need to take your car and 1 form of…
  • How do I find my VIN? Your Vehicle Identification Number (VIN). It is 17 digits long and can be found on your vehicle registration certificate (V5C). The VIN number on…
  • What is a Recall? A recall is an action designed to address potential defects in products.  A BMW recall can cover vehicles or components, accessories and parts. …
  • Can I fill my BMW with E10 petrol? Every petrol engine BMW can use E10 fuel without ill effects but owners of some BMW cars that pre-date 1994 manufacture should closely follow the owner's…
  • Do I get a loan car when my car needs recall work? If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here. Some recall work…
  • How do I know what service my BMW needs? Please go to our online Servicing page, select a Retailer and enter your Registration. You can find out everything you need to know about servicing available…
  • What does my anti-corrosion warranty cover? All new BMW cars registered from 1st January 2004 are covered by a 12-year anti-corrosion Warranty against perforation by rust. The Warranty does not cover…
  • What is BMW Service Inclusive? BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
  • How do I get a Certificate of Conformity? A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at eccoc@bmw.co.uk. Please beware…