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I have received a Notice of Sum in Arrears from you even though I have agreed a payment plan or payment deferral due to COVID-19. What should I do?

If you have had the benefit of a Payment Plan or Payment Deferral with us and since received a ‘Notice of Sums in Arrears’, please don’t worry. As is stated on the correspondence sent to you regarding your payment plan or payment deferral, these are regulatory notices which we are obliged to send. We are required by law to send these to you for information purposes to keep you up to date with the current status of your agreement. 

 

If you have received a Notice of Sum in Arrears no further action is required in relation to any payments covered by a Payment Plan or Payment Deferral providing you are adhering to these arrangements. You will need to take action in relation to any other arrears shown on a Notice of Sums in Arrears.

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