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I have received a Notice of Sum in Arrears from you even though I have agreed a payment plan or payment deferral due to COVID-19. What should I do?

If you have already arranged a Payment Plan or Payment Deferral with us and since received a ‘Notice of Sum in Arrears’, please don’t worry. As is stated on the correspondence sent to you regarding your payment plan or payment deferral, these are regulatory notices which we are obliged to send. We are required by law to send these to you for information purposes to keep you up to date with the current status of your agreement. 

If you have received a Notice of Sum in Arrears no further action is required if you have a Payment Plan or Payment Deferral in place and you are adhering with these arrangements. 

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