Most Popular Questions.
I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres.
If you still have one remaining key, you will need to take your car and 1 form of…
What is the status on new car orders?
Limited production at BMW Group plants is gradually beginning to restart but not at full capacity as we ensure safe working for staff.
How to find my online configuration?
To access a configuration you've previously saved, please log-in to the My BMW Portal.
The portal can also be accessed by clicking on the MyBMW icon…
Can I fill my BMW with E10 petrol?
Every petrol engine BMW can use E10 fuel without ill effects but owners of some BMW cars that pre-date 1994 manufacture should closely follow the owner's…
How does the Range Extender work on BMW i?
Extends driving pleasure: the optional Range Extender is located next to the electric motor in the rear of the BMW i3 and can increase the range of the…
Who can I contact for help with BMW ConnectedDrive?
You've got questions? We would be delighted to help you.
Please contact BMW Customer Support for questions about BMW ConnectedDrive in your vehicle,…
Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
How can I find out how much my settlement figure is?
To request a settlement figure please login to your agreement through MyBMW Finance, or contact us via our online contact form, telephone, email or post.
What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
How do I know what service my BMW needs?
Please go to our online servicing page, select a Retailer and enter your Registration. There is also a helpful video explaining our Condition Based Servicing…