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  • Is there a recall for EGR (Exhaust Gas Recirculation)? Find your local BMW Centre   BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection…
  • I’ve lost my keys – what should I do? You can order a replacement key from one of our approved BMW Centres. If you still have one remaining key, you will need to take your car and 1 form of…
  • How do I find my VIN? Your Vehicle Identification Number (VIN). It is 17 digits long and can be found on your vehicle registration certificate (V5C). The VIN number on…
  • What is Active Guard? Some BMW models in our range have a feature known as Active Guard. Active Guard monitors potential hazards, supporting drivers to react in time. It preconditions…
  • How do I get a Certificate of Conformity? A Certificate of Conformity is available to customers free of charge for BMW vehicles registered in the UK by emailing us at eccoc@bmw.co.uk. Please beware…
  • Do I get a loan car when my car needs recall work? If you are aware that your vehicle requires a recall and you wish to book with your local retailer online please click here. Some recall work…
  • How does the Range Extender work on BMW i? Extends driving pleasure: the optional Range Extender is located next to the electric motor in the rear of the BMW i3 and can increase the range of the…
  • How to find my online configuration? To access a configuration you've previously saved, please log-in to the My BMW Portal. The portal can also be accessed by clicking on the MyBMW icon…
  • What is the status on new car orders? Limited production at BMW Group plants is gradually beginning to restart but not at full capacity as we ensure safe working for staff. Existing customer…
  • What is a Recall? A recall is an action designed to address potential defects in products.  A BMW recall can cover vehicles or components, accessories and parts. …