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Most Popular Questions.

• Information relating to Covid-19.
• Can I take a payment holiday? Yes, you can now defer your payments for up to 3 months if you are having temporary difficulty as a result of Coronavirus. If at the end of the initial…
• What is BMW doing about servicing, repairs, warranty and service packs impacted by Coronavirus? BMW is committed to supporting customers affected by the closure of our retailers during the coronavirus restrictions. Customers requiring urgent vehicle…
• How much will I be charged for updating my maps? To understand the ways to download maps to your BMW and prices associated with them, please login to your account on the ConnectedDrive Portal. If…
• What is the status on new car orders? Limited production at BMW Group plants is gradually beginning to restart but not at full capacity as we ensure safe working for staff. Existing customer…
• What is BMW Service Inclusive? BMW Service Inclusive covers the cost of parts, labour and fluids for common service items for a fixed period or mileage whichever comes first. Over the…
• I’ve lost my keys – what should I do? You can order a replacement key from one of our approved BMW Centres. Most of our Centres will be happy to take an order over the phone (it’s likely…
• Is there a recall for EGR (Exhaust Gas Recirculation)? BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
• I would like some more information about the Sun Protection Glass in a BMW . Vehicles specified with Sun protection glass have a light transmittance value ranging between 18-42% and shading between 58-82%. This applies to all glazing…
• Who can I contact for help with BMW ConnectedDrive? You've got questions? We would be delighted to help you. Please contact BMW Customer Support for questions about BMW ConnectedDrive in your vehicle,…

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