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Most Popular Questions.

• I’ve lost my keys – what should I do? You can order a replacement key from one of our approved BMW Centres. Most of our Centres will be happy to take an order over the phone (it’s likely…
• Information relating to Covid-19.
• How to find my online configuration? To access a configuration that you have previously saved, please log-in to the My BMW portal using the link below. Upon logging-in, you will find a link…
• What is BMW Service Inclusive? BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…
• How much will I be charged for updating my maps? To understand the ways to download maps to your BMW and prices associated with them, please login to your account on the ConnectedDrive Portal. If…
• How does the Range Extender work on BMW i? Extends driving pleasure: the optional Range Extender is located next to the electric motor in the rear of the BMW i3 and can increase the range of the…
• Is there a recall for EGR (Exhaust Gas Recirculation)? BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
• Can I take a payment holiday? For BMW Financial Services customers experiencing temporary financial difficulties as a result of COVID-19, we have been able to provide support –…
• What is the status on new car orders? Limited production at BMW Group plants is gradually beginning to restart but not at full capacity as we ensure safe working for staff. Existing customer…
• How do I find my vehicle chassis number? The chassis number on a UK (right-hand drive) car is located at the base of the windscreen on the passenger side of the vehicle. The last 17 digits of…

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