Most Popular Questions.
I’ve lost my keys – what should I do?
You can order a replacement key from one of our approved BMW Centres.
If you still have one remaining key, you will need to take your car and 1 form of…
How to find my online configuration?
To access a configuration you've previously saved, please log-in to the My BMW Portal.
The portal can also be accessed by clicking on the MyBMW icon…
Is there a recall for EGR (Exhaust Gas Recirculation)?
BMW Group has announced a voluntary recall action in relation to EGR (Exhaust Gas Recirculation) coolers in a selection of vehicles. We will be writing…
Who can I contact for help with BMW ConnectedDrive?
You've got questions? We would be delighted to help you.
Please contact BMW Customer Support for questions about BMW ConnectedDrive in your vehicle,…
How do I find my vehicle chassis number?
The chassis number on a UK (right-hand drive) car is located at the base of the windscreen on the passenger side of the vehicle.
The last 17 digits of…
How does the Range Extender work on BMW i?
Extends driving pleasure: the optional Range Extender is located next to the electric motor in the rear of the BMW i3 and can increase the range of the…
What is the status on new car orders?
Limited production at BMW Group plants is gradually beginning to restart but not at full capacity as we ensure safe working for staff.
How do I find more information about my BMW?
To get the most from your BMW, we’ve put together a collection of videos that provide useful tips and instructions for key features, tailored to the…
What is a Recall?
A recall is a safety critical action implemented by the manufacturer due to design or construction tolerance which may affect the safe operation of the…
What is BMW Service Inclusive?
BMW Service Inclusive covers the cost of parts, labour and fluids for the following service items: engine oil service, air filter, micro filter, fuel filter…