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We’re sorry to have to ask you to drive your car with some increased precautions for the time being. Your car is safe to drive if you follow these simple steps:
Please do NOT charge the vehicle using the charge cable.
Please leave the car in auto comfort mode for every journey, avoiding use of battery save mode. A short video is available below.
Please do NOT shift gear using the steering wheel paddles (if fitted) or manually by pushing the gear selector to the left.
We are asking you to use your car in this way until you receive further contact from the BMW Group.
MINI Countryman PHEV, BMW 2 Series PHEV, 3 Series PHEV, X1 PHEV, X2 PHEV, X3 PHEV:
BMW 5 Series PHEV, 7 Series PHEV, X5 PHEV, i8 PHEV:
If you have any questions about how to put your car into a safe mode, please refer to the Owner’s Handbook or call our helpline on 01753 386219.
We will communicate with all affected customers as soon as we are in a position to provide you a solution. We apologise for the inconvenience caused by these temporary restrictions on the use of your vehicle.