BMW FINANCIAL SERVICES COVID-19 CUSTOMER UPDATE.
02 August 2021
In line with government guidance, all physical BMW showrooms and Aftersales facilities are open and have social distancing measures in place. To get in contact or make an enquiry with your local BMW Centre, please click here.
You can also do everything virtually if you prefer. You can browse or configure a new BMW online here and search for a new BMW available now and ready for you to drive away here or for a BMW Approved Used car here. You can also book a virtual appointment with your BMW Centre by clicking here.
As a responsible company, the health and wellbeing of our customers, partners and employees is of paramount importance to us.
Financial Services Customers impacted by Coronavirus.
During the Coronavirus pandemic BMW Financial Services has been able to support customers experiencing temporary financial difficulties as a result of COVID-19 in the form of a Payment Deferral, in line with guidance from the Financial Conduct Authority (FCA).
PLEASE NOTE: Applications for new Payment Deferrals provided under the terms of FCA guidance closed on 31 March 2021 and all these Payment Deferrals were required to end by 31 July 2021.
If you are in financial difficulties we have other options that may be available to support you. Please contact us on 0370 5050 123 to discuss your circumstances and how we may be able to support you.
Free and impartial debt advice and money guidance is available at not-for-profit debt advice bodies. Please see:
• The Money Advice Service’s NAVIGATOR TOOL and DEBT ADVICE LOCATOR TOOL, and
• The FCA information page ‘DEALING WITH FINANCIAL DIFFICULTIES DURING THE CORONAVIRUS PANDEMIC’.
If you are experiencing payment difficulties we strongly recommend that you access the help that you feel best suits your circumstances.
You can get guidance or not-for-profit debt advice through both digital and telephone services and, subject to local and national pandemic restrictions, face to face. See www.moneyadviceservice.org.uk for details.
Our ongoing commitment to Customers.
If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via the BMW Online Genius. This is being regularly updated with the latest information.
Alternatively, if you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.
For matters that can’t be answered via the Online Genius or MyBMW Finance, our Customer Support teams are working from home and available to provide the support and service customers expect on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).
Please be aware that we are still experiencing high volumes of enquiries as a result of the ongoing impacts from COVID-19, so telephone waiting and email response times may be longer than usual.
Please stay safe and keep well.
