BMW FINANCIAL SERVICES COVID-19 CUSTOMER UPDATE.

In line with Government advice, BMW Retailers around the UK have now reopened their doors with social distancing measures in place.

Our Retailers are contacting BMW Financial Services customers awaiting the delivery of a new vehicle to confirm the current status of their order and next steps.

Following the lifting of movement restrictions, we are also now able to collect vehicles from customers who wish to return their vehicle at the end of their contract.

Payment Deferral for Customers impacted by Coronavirus.

If BMW Financial Services customers are experiencing temporary financial difficulties as a result of COVID-19, we can offer support known as a Payment Deferral via an online process.

Following new guidance from the Financial Conduct Authority, we can now provide customers who have previously agreed a Payment Deferral from us with an additional Payment Deferral of up to three months.

Please be aware that deferring payment means that the cost of finance is greater in the long run as it takes longer to repay the agreement. Our recommendation is that if customers can continue to pay their finance or can resume their payments then it is in their interests to do so.

For more information on Payment Deferrals, your options and their implications, please view the video message from the CEO of BMW Group Financial Services, Mike Dennett.

For more information on Payment Deferrals and to apply, please click here.

Our ongoing commitment to Customers.

If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via the BMW Online Genius. This is being regularly updated with the latest information.

For matters that can’t be answered via the Online Genius, our Customer Support teams are working from home and are available to provide the support and service customers expect on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).

Please be aware that we are still experiencing high volumes of enquiries as a result of the ongoing impacts from COVID-19, so telephone waiting and email response times may be longer than usual.

Alternatively, if you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.

Please stay alert, stay safe and keep well.

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